Careers

Looking to join a dedicated team striving to give our customers the best support possible? Want to join in a fun environment where everyone has fun with memes? Our support team is looking for new and amazing talent! Feel free to look below at our current positions and see if any fit your spot!
Customer Advocate
Location: Online     Type: Part Time     Min. Experience: Average     Pay: Voluntary/Commission

Customer Advocates are responsible for the front line of assisting customers with technical issues with there hosting service. You would be using live chat software such as Intercom to interact with our customers to provide the best customer service possible while maintaining a positive & uplifting attitude to our valued customers. You would also be handing our support tickets to assist customers via our WHMCS ticket system. You would be assisting customers with host level issues relating to IP’s not functioning, Services not provisioned and as well as internal server issues. Customer advocates are expected to be online at least 5 hours daily.

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Sales Associate
Location: Online     Type: Part Time     Min. Experience: Low-Average     Pay: Voluntary/Commission

Sales Associate’s are responsible for assisting live chat sales requests. You would be using our live chat software Intercom to assist with customers having queries about our host and attempt to respond to all questions they may have about our host before they purchase. You would also be representing Aquatis on forums when customers are deciding which host to use. Associates may be paid commission as well based on the number of sales they rack onto the host. Sales associates are expected to be online at least 5 hours daily.

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Support Supervisor
Location: Online     Type: Part/Full-Time     Min. Experience: Average-High     Pay: Voluntary

Support Supervisors are responsible for ensuring the Customer Advocates are maintaining the support floor as well as providing excellent customer service to our valued customer’s. During peak hours, you would be online assisting customers on live chat with the customer advocates. You would be also responsible for maintaining the support, ensuring that everyone is doing there part, keep up with our customer survey reports and reach out to them, keep up with our billing reports to view where negative effects are appearing and keep in touch with upper-management about whats going on. You would have to be online at least 3-7 hours daily.

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Sales Supervisor
Location: Online     Type: Part/Full-Time     Min. Experience: Average-High     Pay: Voluntary

Sales Supervisors are responsible for ensuring the Sales Associates are providing sales as meeting up with the monthly quotas for sales. During peak hours, you would be online assisting customers on live chat with the sales associates. You would be also responsible for maintaining the sales support, ensuring that everyone is doing there part, keep up with our billing reports to view where negative effects are appearing and keep in touch with upper-management about whats going on. You would have to be online at least 3-7 hours daily.

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Anti-Fraud Associate
Location: Online     Type: Part Time     Min. Experience: Low-Average     Pay: Voluntary

Anti-Fraud Associates are responsible for ensuring the accuracy of customers information when they first create their account. You would also be checking customers accounts frequently to ensure that the information on their account is valid. You would also be using our PayPal tool to detect/identify that the owner information does not match the billing area information. Finally, you would be identifying customer ip’s and geo-ip their location to see if their ip is not in use by a VPN. You would have to be online at least 2-3 hours daily.

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Anti-Abuse Associate
Location: Online     Type: Part Time     Min. Experience: Low-Average     Pay: Voluntary

Anti-Abuse Associates are responsible for checking customer servers/services to detect if there is no abuse happening. You would also be checking customer files to see if any exploitation is happening with customer servers. Including on, If a client service gets hacked, you would help assist any abuse from happening and prevent damage towards the service. Any abuse reports that Aquatis receives, you’ed have to suspend the client’s service and work with both parties to find a resolution. You would also be communicating with higher staff to help conclude the final decision. You would have to be online at least 1-4 hours daily.

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