Location: Online Type: Part Time Min. Experience: Average Pay: Voluntary/CommissionCustomer Advocates are responsible for the front line of assisting customers with technical issues with there hosting service. You would be using live chat software such as Intercom to interact with our customers to provide the best customer service possible while maintaining a positive & uplifting attitude to our valued customers. You would also be handing our support tickets to assist customers via our WHMCS ticket system. You would be assisting customers with host level issues relating to IP’s not functioning, Services not provisioned and as well as internal server issues. Customer advocates are expected to be online at least 5 hours daily. Apply Now
Location: Online Type:
Min. Experience: Low-Average Pay: Voluntary/Commission Part Time
Sales Associate’s are responsible for assisting live chat sales requests. You would be using our live chat software Crisp to assist with customers having queries about our host and attempt to respond to all questions they may have about our host before they purchase. You would also be representing Aquatis on forums when customers are deciding which host to use. Associates may be paid commission as well based on the number of sales they rack onto the host. Sales associates are expected to be online at least 5 hours daily.
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